h2o® Wireless Rewards Program Terms and Conditions
These h2o® Wireless Rewards Program Terms and Conditions (“Program Terms and Conditions”) govern your
participation in the Program (as that term is defined below) and constitute an agreement (“Agreement”)
between you and Locus Telecommunications, LLC (“Locus”). By enrolling or participating in the Program you:
By enrolling in the Program, you consent to the release of your personal information, including
but not limited to name and email address, to third parties to administer the Program. You agree
to receive communications, including but not limited to via email and phone number, by h2o Wireless
and third parties administering the Program, regarding your Program activity. Any information
- Acknowledge that you have read and under this Agreement and agree to these Program Terms and Conditions;
- Agree to the Terms and Conditions available at h2owirelessnow.com.
This Program is separate and distinct from and may not be combined with any other programs offered by Locus,
including but not limited to, rewards, loyalty, promotions, bonus, sweepstakes, or contests. Your
participation in any such other programs is subject to the applicable terms and conditions of that
program and not these Program Terms and Conditions.
Unless otherwise defined herein, capitalized terms used in these Program Terms and Conditions have
the meaning given to them in the Terms and Conditions referenced above.
* “You” means an h2o customer, a Participant, and/or a Referrer, as the case may be.
You will not be automatically enrolled in the Program. You must enroll in the Program and
participate in the program to receive Program rewards. Participation in the h2o® Wireless
Rewards Program and the rewards of the Program are offered at the sole discretion of h2o Wireless
(“h2o”). “Program” means the h2o Wireless Rewards Program including the Refer a Friend Program.
Only h2o customers who meet the following eligibility requirements may enroll in the Program
through h2owirelessnow.com: (i) a resident of the fifty (50) United States or Puerto Rico,
(ii) who is eighteen (18) years of age or older as of the date of enrollment in the Program,
(iii) has a current account for h2o services and/or products and it is in good standing, and (iv)
which account has an active MDN for the h2o Monthly plan or h2o Pay As You Go plan and valid email address.
“MDN” means a Mobile Directory Number – the actual phone number one would dial to reach a specific
mobile phone. “h2o Rewards Account” means the account as described above and which is registered for
the Program. Excluded from the program are: Multiline Program, Auto Recharge, and Friends & Family Plan.
Participation in the Program is limited to one (1) per eligible h2o customer.
Participation in the Program is nontransferable and subject to the present and future Program
Terms and Conditions. This Program is void to the extent where prohibited by law. State fees and
taxes may apply where required by law.
PROGRAM DESCRIPTION AND REWARDS
The Program allows a Participant to earn and redeem rewards (“Points”) in a variety of manners,
subject to the terms and conditions herein. Points can be redeemed as described herein. “Participant”
means an individual enrolled in the Program in accordance with these Program Terms and Conditions.
A Participant can review his or her rewards balance online at h2owirelessnow.com.
Purchase of Eligible Reward Items. Two (2) Points for every dollar spent on the products and/or
services identified below (“Eligible Rewards Items”) purchased online at h2owirelessnow.com.
Only purchases made on h2owirelessnow.com, subject to these Program Terms and Conditions, qualify for Points.
Points are awarded on the retail price at time of purchase of the below identified Eligible Rewards Items.
Points are NOT calculated or awarded on any other charges, shipping, or taxes.
Eligible Rewards Items are as follows:
The purchase and initial activation of an h2o Monthly Unlimited Plan and such plan is associated
with the MDN on the h2o Rewards Account; and
Recharges to the same MDN on the h2o Rewards Account associated with an eligible h2o plan
(excluding auto-recharges or h2o Family and Friends Plan recharges).
Other Ways to Earn Points.
Other than by the purchase of Eligible Rewards Items as identified above, a Participant may earn Points as follows:
h2o Monthly Plan - h2o Wireless Refer a Friend Program (“RAF Program”):A Participant can earn
2,500 Points by referring a friend, such friend purchases an h2o Monthly plan, and such referral meets
the terms and conditions contained in the RAF Terms and Conditions below. h2o Pay As You Go plan
is excluded from the RAF Program.
A Participant can earn 500 Points for activating an h2o Monthly Unlimited and Pay As You Go
plan with a credit card through h2owirelessnow.com (excluding h2o Family and Friends Plan activations)
(“New Activations”) and (Sign Ups).
Once earned, Points will be added to your h2o Rewards Account and available for use. Notification
of earned rewards Points will be delivered via email to the email address or sms associated with the
h2o Rewards Account.
Points cannot be earned on purchases made prior to the time of enrollment of the Participant in the
Program. Points cannot be redeemed for purchases made prior to the time Points are earned. Points are
not your property. Points cannot be earned on recharges of any line in auto recharge and an h2o Friends
and Family Plan, including, but not limited to, the primary line.
Points have no fixed or cash value and cannot be redeemed for cash, a cash equivalent, or any other
monetary value, including but not limited, to credit on an h2o Rewards Account. Points are
non-transferrable and cannot be purchased, sold, bartered, or given or combined between multiple
Participants or between h2o Rewards Accounts. Points can only be used to redeem rewards on
h2owirelessnow.com as described herein.
Points can only be redeemed by Participants as discounts off the retail price at the time
of purchase of an eligible purchase item identified below (“EPI”) purchased by Participant
online at h2owirelessnow.com and will be applied to MDN.
100 Points = One dollar and zero cents ($1.00) in available discount off the retail price
at the time of purchase of an EPI identified on h2owirelessnow.com. Each redemption of Points
requires a minimum of 100 Points applied to each occurrence of redemption.
You can choose to redeem your available points at the time of checkout on h2owirelessnow.com.
Points can be redeemed for the following EPI:
Points cannot be redeemed for any other charges, fees, shipping, and/or taxes
h2o Monthly plan or h2o Pay As You Go plan and recharges to the same plan (excluding
auto-recharges or h2o Family and Friends Plan recharges)
Forfeiture of Points; Cancellation of the MDN associated with the h2o Rewards Account. Once
Points are redeemed, they are forfeited even if you later cancel or return the purchased EPI.
If Points are redeemed on a purchase that is later cancelled or returned by Participant, the
redeemed Points are forfeited and will not be replaced in your account. Points awarded for a
purchase that is cancelled/returned will be revoked. Points cannot be redeemed on recharges of
any line in a Friends and Family Plan, including, but not limited to, the primary line.
EXPIRATION OF POINTS
Points earned by and awarded to a Participant from the purchase of an Eligible Rewards Item
expire one (1) year after the date earned.
Points earned by and awarded to a Participant from (i) New Activations (excluding h2o Family
and Friends Plan activations); and (ii) h2o Wireless Refer a Friend Program expire ninety (90)
days after the date earned.
h2o® WIRELESS REFER A FRIEND PROGRAM; TERMS AND CONDITIONS
Except as otherwise noted herein, the RAF Program (as that term is defined below) is governed by the
Program Terms and Conditions. h2o Pay As You Go plans are NOT included in the RAF program.
General Participation in the h2o® Wireless Refer a Friend Program (“RAF Program”) and the rewards
of the RAF Program are offered at the sole discretion of h2o. Participation in the RAF Program
is subject to the present and future h2o Wireless Refer a Friend Program Terms and Conditions
(“RAF Terms and Conditions”) and Program Terms and Conditions.
Eligibility and Enrolling in the Program
“Referrers” are defined as a Participant who initiates a referral through h2owirelessnow.com.
“Referees” are defined as non-customers who purchase an h2o Monthly plan and complete the
activation process pursuant to a Participant’s referral. “non-customer” means an individual
who does not have an account with h2o.
To earn Points on referrals, the Referrer must enroll in the RAF Program through h2owirelessnow.com
and agree to the RAF Terms and Conditions. Certain personal information of the Referee is required,
including but not limited to a valid email address. You may only participate in the RAF Program using
one h2o Rewards Account. You cannot refer yourself.
By enrolling in the RAF Program, you consent to the release of your personal information, including
but not limited to name and email address, to third parties to administer the Program. You agree to
receive communications, including but not limited to via email, by h2o and third parties administering
the RAF Program, regarding your RAF Program activity.
Referees cannot be current h2o customers; referees must be new h2o customers.
RAF Program Participation – How it Works
In order for the Referrer to receive the Points identified herein, a Referee must complete the
following steps within ninety (90) days from the date of receipt by Referee of the coupon code
generated by the Referrer clicking on the link in the offer: (i) purchase an h2o Monthly plan
using the coupon code provided; (ii) activate the h2o Monthly plan; and (iii) create an h2o
Referrers may only send referrals through means authorized and identified by h2o (e.g., email,
specified social media sites). Self-referrals, renewing your plan, and adding a line to an
existing account do not qualify for the RAF Program or Points.
Referrers will not be awarded any Points for: (i) rejected referrals; (ii) referrals not received
for any reason; (iii) a referee’s activation of a qualifying plan without using the coupon code
generated by the referral link; and/or (iv) referrals or activations that are found ineligible
by h2o in its sole discretion. h2o reserves the right to reject and/or find ineligible any
referral for any reason or for no reason at sole discretion.
Participation in the RAF Program may require you to disclose personal information about you and
the persons you refer, such as name and email address. You agree to allow us to communicate
with the persons you refer about your participation in the RAF Program (i.e. disclosing that
an invitation was sent by you). Referrals should only be used for personal and non-commercial
purposes. You may not send referrals using spam, display advertising, unsolicited commercial
email, sponsored links, links on message boards or forums, or any other form of illegal means
h2o reserves the right to void any referral and/or Points, and terminate your account and/or
eligibility to earn Points, if h2o, in its sole discretion, suspects or determines that you
have violated any of the RAF Terms and Conditions or engaged in any fraudulent activity.
RAF Program Points are subject to the Program Terms and Conditions. For qualifying uses of
Points, limitations of use, and complete details, see the Program Terms and Conditions at
Referrers earn 2500 points for each Referee who completes the steps outlined in these RAF
Terms and Conditions. Points are allocated to the Referrer upon the Referee’s qualifying purchase
and activation of a h2o Monthly plan. RAF points are applied to MDN not email. Referrers can
earn a maximum of 25,000 Points through the RAF Program each calendar month for a maximum of
180,000 points per calendar year.
Referees earn 1000 Points upon completion of the steps outlined herein, including but not
limited to, the purchase and activation of an h2o Monthly plan using the coupon code generated
from the referral. Limit to one (1) h2o Rewards Account per individual per year.
LIMITATION OF WARRANTY
THE PROGRAM IS BEING PROVIDED "AS IS" AND "AS AVAILABLE" WITH NO EXPRESS OR IMPLIED WARRANTY
OR CONDITION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, H2O EXCLUDES ALL CONDITIONS, REPRESENTATIONS,
WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED INTO OR INCORPORATED INTO THIS
AGREEMENT, WHETHER BY STATUTE, COMMON LAW OR OTHERWISE, WITH RESPECT TO THE PROGRAM, INCLUDING,
BUT NOT LIMITED TO, IMPLIED WARRANTIES AND TERMS AS TO MERCHANTABILITY, SATISFACTORY QUALITY
AND FITNESS FOR ANY PARTICULAR PURPOSE AND IMPLIED WARRANTIES AND TERMS ARISING FROM COURSE
OF DEALING OR COURSE OF PERFORMANCE.
YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED UPON ANY REPRESENTATION, WARRANTY OR OTHER ASSURANCE
GIVEN OR MADE BY OR ON BEHALF OF H2O PRIOR TO THIS AGREEMENT AND YOU WAIVE ALL REMEDIES WHICH,
BUT FOR THIS SECTION, MIGHT OTHERWISE BE AVAILABLE TO YOU IN RESPECT OF SUCH REPRESENTATION,
WARRANTY OR OTHER ASSURANCE.
H2O DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY OF, OR
ACCURACY OF ADVERTISEMENTS FOR, ANY MERCHANDISE, PRODUCTS, OR SERVICES OFFERED OR PROVIDED
BY OFFER PROVIDER OR SUPPLIERS IN CONJUNCTION WITH THE PROGRAM. IN ADDITION, ALTHOUGH H2O
INTENDS TO TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES OR OTHER DESTRUCTIVE
MATERIALS TO THE PROGRAM WEBSITE AND REWARDS APPLICATIONS, H2O DOES NOT WARRANT, GUARANTEE
OR MAKE ANY REPRESENTATIONS THAT THE PROGRAM WEBSITE AND REWARDS APPLICATIONS ARE FREE OF
DESTRUCTIVE MATERIALS. IN ADDITION, H2O DOES NOT WARRANT THAT ACCESS TO THE PROGRAM WEBSITE
AND REWARDS APPLICATIONS WILL BE UNINTERRUPTED OR ERROR-FREE, AND H2O ASSUMES NO RESPONSIBILITY
FOR ANY LOSS OR DAMAGE CAUSED BY YOUR ACCESS, OR INABILITY TO ACCESS, THE PROGRAM WEBSITE.
LIMITATION OF LIABILITY
EXCEPT TO THE EXTENT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL H2O, BE LIABLE FOR ANY DAMAGES,
CLAIMS OR LOSSES INCURRED (INCLUDING WITHOUT LIMITATION COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL,
CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING ANY DAMAGES FOR LOSS OF INCOME OR PROFITS)), HOWEVER
CAUSED AND WHETHER ARISING BY STATUTE, COMMON LAW OR OTHERWISE IN CONNECTION WITH: (I) THE PROGRAM;
(II) ANY FAILURE, DELAY, OR DECISION BY H2O IN ADMINISTERING THE PROGRAM; (III) THE USE OR INABILITY
TO USE THIS WEBSITE; (IV) THE USE OR INABILITY TO USE ANY APPLICATION RELATING TO THE PROGRAM, INCLUDING
THE REWARDS APPLICATION OR (V) THE PURCHASE OR USE OF ANY MERCHANDISE, PRODUCTS, OR SERVICES OF OFFER
PROVIDERS OR SUPPLIERS, EVEN IF H2O, OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, CLAIMS, OR LOSSES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
You shall indemnify, defend and hold harmless h2o and its officers, directors, agents and employees
from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including,
without limitation, fees for attorneys and other professional advisors) arising out of, in connection
with or related to the following: Your access to or use of the Program, any Program application, or
third party content and services; your breach of this Agreement; your violation of law; your negligence
or willful misconduct; or your violation of the rights of a third party. You will promptly notify
h2o in writing of any third-party claim arising out of or in connection with your access to or use
of the Program or any Program website or application.
DISPUTES; DISPUTE RESOLUTION BY BINDING ARBITRATION
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.
Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our
customer service department at 1-800-643-4926. In the unlikely event that h2o's customer service
department is unable to resolve a complaint you may have to your satisfaction (or if h2o has not
been able to resolve a dispute it has with you after attempting to do so informally), we each agree
to resolve those disputes through binding arbitration or small claims court instead of in courts of
general jurisdiction. Any controversy or claim arising out of or relating to this Agreement, Program
Terms and Conditions, Program, RAF Program, and/or Points (including, but not limited to, the awarding,
redemption or revocation), shall be governed by and construed in accordance with the substantive laws
of the state of New Jersey without giving effect to any choice of law or conflict of law rules or
provisions that would cause the application of any other state’s laws and shall be resolved in accordance
with the section titled Mandatory Arbitration of Disputes of the Terms and Conditions located at h2owirelessnow.com.
h2o reserves the right to modify the Program and/or the Program Terms and Conditions rules in
its sole discretion, including but not limited to the number of points awarded, the types of
purchases/activities eligible for points, the redemption rate, Points expiration dates, and
conditions of participation in the Program, at any time without prior notice even though the
changes may affect the value of the points already accumulated.
h2o reserves the right to terminate or suspend the Program at any time without prior notice and
without further obligations to h2o customers, Participants, Referrers, or Referees. In the
event of Program termination, you will be given a reasonable period of time to redeem any
accumulated Points as identified in these Program Terms and Conditions. Further, in the event
of Program termination, you will no longer continue to earn Points.
Abuse of the Program, as determined by h2o in its sole judgment, including but not limited to
failure to follow Program rules, the sale or barter of points, using multiple accounts in an
effort to abuse the Program, and false referrals for the RAF Program, may result in a Participant
being disqualified from the Program, forfeiture of accumulated Points, and/or a permanent ban
on Program participation.
These Program Terms and Conditions are separate and independent from the general terms and
conditions for h2o® Wireless service found at h2owirelessnow.com.
© 2019 Locus Telecommunications, LLC. Participants may copy these Official Rules for personal use
only and not for any commercial purpose whatsoever. “h2o” and “h2o Wireless” are dbas of Locus. “h2o”
is a registered trademark of Locus. Rewards Program and RAF Program are subject to change without notice.
All rights reserved.